Updated 8 April 2020

Dear Emory Student,

I hope that you are settled into a routine and staying safe – and the semester is going well for you. I know you have many challenges and concerns during this difficult time, wherever you currently are living. The following information is intended to provide assistance and support. In addition, you can visit our newly launched Student Health Website for general information.  

First of all:

We are here to support your medical and psychiatric needs during this COVID-19 response period. We deliver support differently under the circumstances, but it remains robust. If you are in a high-risk category (immunosuppressed by chronic disease or due to medications), we know this is an especially vulnerable time for you, and we will assist in any way we can.

Know that we are doing our part to support the sheltering-in-place order. Similarly, you, our students, have to do your part to protect yourselves and our community as a whole. 

  • THIS MEANS STAY PUT in your home/dorm room/apartment. Now more than ever, it is imperative that you do not leave your home for anything that is not essential, i.e., getting food, medicine, or medical care.
  • During these outings, you must always socially distance yourself, i.e., separate yourself from others by 6 feet.
  • Continue appropriate hand and respiratory hygiene and, if able, wear a mask outdoors. (It can be a bandana.)
  • Wash your hands frequently and vigorously with soap and water for 20 seconds or with a 60% (or higher percent) alcohol-based hand sanitizer. It is important to not touch your face.
  • Stay home, especially if you are ill and, if you need to access medical care, always wear a mask.

For those who have COVID-19 related questions or are experiencing symptoms, START WITH A VIRTUAL ASSESSMENT:

  • Send a message to the “COVID Assessment Provider” on your online patient portal and fill out the form. A provider reviews these forms daily from 9 a.m. to 4 p.m., and will call you to address your concerns and provide individualized guidance.
  • After April 13, we will use Telehealth via Zoom for further assessment.
  • If you are at high risk for complications or your symptoms require an in-person evaluation in the Student Health Services at 1the 1525 location or at the SAAC which will be opening the week of April 13th , that will be arranged by appointment only.
  • If you have urgent symptoms or questions after hours or over the weekend, call Student Health Services at 404-727-7551 and press “0” for the medical advice line. If you are having chest pain, serious difficulty breathing, or any another type of medical emergency, call 911 or 404-727-6111 on campus.

For those of you who have NON-COVID-19 related medical concerns that require attention:

  • We are seeing NON-COVID-19-related in-person visits in the morning by appointment.
  • We are transitioning on April 13 to Telehealth using Zoom for those living in Georgia for most concerns.
  • Psychiatry Telehealth visits have started and been very successful.
  • Please call 404-727-7551 (404-727-6145 for Psychiatry) if you need to schedule an appointment, which will either be in-person or over Zoom after your concern is reviewed by our nursing staff to ensure the appropriate level of care.
  • You may also reach out to your primary health care provider via the patient portal if you are due for a visit to review next steps.

Take care,  

Sharon Rabinovitz, MD
Executive Director
Emory Student Health Services


Updated 23 March 2020 

Student Health Services Patient Portal Login


Dear Students,

I know this is an extremely challenging week for you. Together, we are confronting unprecedented health care challenges on our campus and around the world. Please know that your health and the safety of our community remain Emory’s top priorities as we assist you in managing this semester’s personal and academic transitions.

Our mission is to support you in any way possible. The following information describes several of the ways we are adapting our processes to ensure that we are meeting the current needs of our students and mitigating risk to our community and staff.

Student Health Services remains open for business. However, we are adjusting our model of care. Unless expanded hours are needed to meet the needs of our students, our spring semester hours are:

  • Monday through Friday: 8 a.m. to 5 p.m.
  • Saturday: 10 a.m. to 1 p.m.


Sick Visits

If you have a cough or fever, you must speak to a nurse and/or health care provider by phone before going to the Student Health Services (SHS) office. Request a call on your patient portal by sending a MESSAGE (far left column) to the “COVID-19 Assessment Provider.” A provider will review your message and call you back with recommendations within four hours (Monday through Sunday from 9 a.m. to 4 p.m.). The provider will provide recommendations based on your individual assessment and circumstances. Some students are able to recuperate at home and others will need to be evaluated in person. At this time, testing is limited at SHS and the Emory testing centers and is being reserved for healthcare providers and those with chronic medical conditions. For all students with urgent concerns and after hours, including weekends, please call 404-727-7551. If you are experiencing severe symptoms and were exposed to either confirmed or suspected COVID-19 cases or traveled to areas where community transmission is widespread, dial 911 or call the Emergency Room before you arrive.

If you are experiencing non-COVID-19 related symptoms (urinary tract infection or an ankle sprain, for example) you may access appointments between 9 a.m. to 11 a.m. on your patient portal. If you cannot identify a time for an appointment, call 404-727-7551. 

Please note that although well visits and annual physicals are not being scheduled at this time, routine prescription refill requests can be facilitated on the portal by messaging your provider or directing a message to “prescription refills.”  Nutrition and psychiatry visits will be made available in person and virtually. This process is in development and updates will be forthcoming. Call 404-727-6145 for psychiatry appointment information.

Well Visits

We ask that you cancel any scheduled well visits (physicals, PAP smears, etc.) to limit your potential exposure to persons who may be ill in our office. If you need medication refills for a stable issue, such as acne medication or birth control pills, send a message to your provider or to “prescription refill.” Request enough refills to ensure treatment continuity. If this arrangement causes you hardship or you have concerns or questions about your medications, your provider will work with you to be certain that your needs are met.


Medication Pick-Up or Access

If you rely on Student Health Services as the delivery site for your specialty medication, please contact our Medical Information Line (MIL) nurse at 404-727-5057, or send a secure message in the patient portal to your provider or to “prescription refills.”

If you have allergy serum stored at Student Health Services, please send a secure portal message to Valerie Cox to make arrangements.


Changes to Emory University Student Health Insurance Plan

Out-of-pocket expenses: Under the Emory University Student Health Insurance Plan (EUSHIP), out-of-pocket expenses, including copays, deductibles and coinsurance, will be waived for medical visits and/or testing related to COVID-19.

Referral requirements: These requirements will be waived until further notice.

Coverage: If you are seen out of the Atlanta area, medical visits unrelated to the COVID-19, will be covered at the in-network benefit level of 80/20 after the $300 annual deductible is satisfied. Out-of-network providers are covered at 60/40 after the $450 annual deductible.

Locating Aetna participating provider: Access Aetna’s Docfind website at https://www.aetnastudenthealth.com/en/school/686178/members/find-doctor.html

Pharmacy benefits: You will have access to an emergency 14-day maintenance medication refill or be allowed to obtain early refills as you transition your care and/or location. CVS will also offer a free home delivery option. 

Other insurance questions: Please call Kim Taylor at 404-727-7560.


If we have not addressed your specific needs or concerns, please call us at 404-727-7551. We will direct you to the appropriate resource.

Thank you for your continued patience and engagement through the current transitions. We wish you health, peace, and safety during this time.


In support,

Sharon Rabinovitz, MD
Executive Director
Emory University
Student Health Services


Updated 2 March 2020


Dear Students,

We want to update you on the latest developments on the novel coronavirus disease, COVID-19, and provide guidance as many of you may have domestic or international travel plans during Spring Break and for other personal travel.

We all have a responsibility to ourselves and to our community to make intentional, healthy and informed choices about travel during Spring Break or otherwise. The COVID-19 outbreak is a very dynamic, rapidly evolving situation, so it is important to have a clear understanding of the risk and impact of your travel during this time.

Below are guidelines and resources we encourage you to use for your travel:

  • Bookmark the university's   Coronavirus Updates for the Emory Community. This page provides regular updates on travel advisories, phone numbers, links and support resources to reflect the most recent guidance and developments.
  • Currently, all official Emory-sanctioned student travel to Italy, China and South Korea is suspended indefinitely and we urge you to take these actions into consideration as you plan your personal travel.
  • Use credible sources for additional travel advisories and recommended precautions. These include:
    • Centers for Disease Control and Prevention  (CDC).
      • Be aware that any CDC   Level 2  travel warning should require an assessment of the necessity for your travel to the affected area. A   Level 3  CDC travel warning should necessitate a cancellation of your travel plans to that country.
    • The   U.S. State Department
  • Download Emory's   LiveSafe App  on your phone. This application will connect you with Emory resources and serve as a notification tool as well.
  • Emory also contracts with International SOS to provide travelers a variety of online health, safety and security resources. Emory students, staff and faculty on personal travel also can take steps to be alerted to evolving health and security threats by subscribing to receive   travel alerts from ISOS.

***If You Travel to Affected Areas***

For those students who have returned or will return from a country that is on the   CDC’s list of countries with sustained community transmission within the past 14 days, please follow the following protocols:

  • For students who do not have any symptoms   and who have not received information from the health department upon your return at the airport,   call Student Health Services (404-727-7551) or Oxford Student Health Services (770-784-8376)  upon your return for an assessment. We will review appropriate measures for self-monitoring and review individualized up-to-date guidance concerning any additional recommended measures, such as social distancing, per the CDC guidelines.
  • For symptomatic students , i.e. fever, cough, shortness of breath, etc., isolate yourself from others and   call Student Health Services  for further directives concerning evaluation procedures. If you are having chest pain, serious difficulty breathing or another type of medical emergency, please call 911.

***Information for All Students***

We recommend everyone maintain healthy practices. The foundation of keeping yourself and the community safe is to maintain good respiratory and hand hygiene and appropriate cough etiquette, which includes the following:

  • Use hand sanitizer routinely (at least 60% alcohol) and wash your hands frequently with warm water and soap for at least 20 seconds.
  • Cover your cough and sneezes with your sleeve or a tissue.
  • Using a face mask only if you are ill (not necessary when you are well). All ill students with fever and cough will be masked prior to entering Student Health Services.
  • Stay at home if you are ill, especially if you have a fever. Resume regular routines when you are fever free for 24 hours without fever reducing medications.
  • For environmental hygiene, use bleach wipes and wipe down all commonly touched surfaces.
  • As COVID-19 mimics the flu, it is not too late to get your flu shot to limit your risk of having a similar illness.
  • These and other measures can be reviewed   here.

Emory’s commitment to the health and safety of our community is paramount. As this situation evolves, please be assured that there is extensive coordination among Emory administrators as well as medical, public health and emergency preparedness and response experts who are focused on developing a cohesive university response. We are very fortunate to have some of the nation's best experts on our campus and next door at the CDC to support this function. We are here to support and keep everyone safe in every way we can.

This is the time to be kind and inclusive of all our fellow students and community members as this is an event highlighting the vulnerability we all share.


Sharon Rabinovitz, MD
Interim Assistant Vice President and Executive Director
Emory University Student Health Services


Updated 4 February 2020

Emory University’s commitment to the health and safety of our community is paramount. The new year has arrived with a surge in Influenza and now our attention has been directed to the emerging Coronavirus (2019-nCoV) in China, which is spreading to surrounding countries. We are concerned about the health and well-being of all those impacted by this public health threat – and we offer our sincerest condolences to those who may be directly or indirectly affected. 

We wanted to reassure you that Emory University has systems in place to monitor, identify, and respond swiftly to any potential case of Coronavirus. We will keep the Emory community updated, as the situation evolves. 

Students who arrived in the United States prior to February 3 with travel from mainland China within the last 14 days should contact Student Health Services at 404-727-7551 for a risk screening, if they have not already done so.

After screening, you will be asked to be familiar with self-observation, unless instructed otherwise.

Self-observation means you should remain alert for subjective fever, cough, or difficulty breathing. If you feel feverish or develop cough or difficulty breathing during the self-observation period, you should take your temperature, limit contact with others, and seek health advice by telephone from a healthcare provider, as instructed, to determine whether medical evaluation is needed.

If you feel ill and need to seek health advice by telephone:

  • Call the Emory Student Health Services (SHS) office at 404-727-7551 to speak to medical personnel who can assess and guide your next steps.
  • If you are having chest pain, serious difficulty breathing, or another type of medical emergency, please call 911.

Further information concerning the status and the associated public health response can be found in the following resources:

CDC-Logo.jpg 2019 Novel Coronavirus (2019-nCoV), Wuhan, China
WHO-logo.png Coronavirus

Because we are also at the height of the influenza season, here are some tips to decrease your risk of contracting influenza of which we are seeing many active cases: 

  • Get vaccinated against influenza! It is not too late. As in other years, the coverage is not 100 percent, but it can ameliorate symptoms for those who do become infected and decrease the risk of severe complications.
  • Wash your hands, use hand sanitizer liberally, and don’t touch your face.
  • If you are sick, do not go to classes, cover your cough, and seek help, especially with severe symptoms or if you are at high risk for complications due to asthma or diabetes, for example. Each of us has a responsibility to ourself and our community. 

Below are links to more information from Emory.

In Health, 

Sharon Rabinovitz, MD
Interim Assistant Vice President and Executive Director
Emory University Student Health Services